Improvement
The vision of the BSW Academy Improvement Pillar is to create a multi-agency and muti-disciplinary centre of excellence to build and spread a consistent and accessible continuous quality improvement culture across our BSW partnership.
Why focus on continuous quality improvement (CQI)?
An important ingredient in successful and sustained improvement is the way in which the change is introduced, implemented, and maintained. When a CQI approach is well embedded and used, not only does it improve care, but it provides a platform to ensure that high quality care is sustainable, accessible for all, and care will continue to improve on an ongoing basis.
Adopting a structured improvement approach has been shown to deliver many widely recognised benefits including:
Our ambition is to ensure CQI is everyone’s business and a golden thread through everything we do within the BSW Academy and BSW Partnership.
What is continuous quality improvement?
CQI is an approach to improving service quality, patient outcomes, efficiency, and staff morale simultaneously. It involves a systematic and coordinated approach to solving a problem using specific evidence-based methods and tools with the aim of bringing about a measurable improvement. CQI can deliver sustained improvements not only in the quality, experience, productivity and outcomes of care, but also in the lives of the people working in health and care.
CQI draws on a wide variety of evidence-based methods, although many share underlying principles, including:
Our aim is to develop a culture of continuous quality improvement within our Integrated Care System (ICS), where staff at all levels have the confidence to highlight areas for improvement and then have the skills, knowledge, and support to be able to implement improvements.
How?
The Improvement Pillar provides colleagues across BSW with the opportunity to join an engaging community, committed to improving the quality of services for the people of BSW. The Improvement Pillar will enable the delivery of our system improvement ambitions by:
To enable this in practice, we will grow an Improvement Community of Practice made up of colleagues from across our health and social care system to embed a continuous improvement approach in all our ways of working.
The Community of Practice aims to create an enabling meeting space and network for discussion and collaboration around continuous quality improvement with improved opportunities to share information, knowledge, best practice, and lessons learned.
Our measures of success will be:
- Staff who are passionate about the delivery of improving high-quality care for our population
- Staff and leaders at all levels who are engaged, confident and committed to making improvements
- Increasing the number of staff trained in improvement methodology
- Evidence of adoption and spread of local, regional, and national best practice
- Improved connections and joint working with planning teams
- Increased connectivity and consistency between system wide improvement teams and expertise, inclusive of our citizens
- Improved evidence of consistency and measurable improvements in outcomes and quality
- Sharing opportunities and learning with peers and networks to build skills and knowledge transfer
Tools and Resources
A repository of evidence-based improvement methodologies.
Once completed this will be linked here, so please check back regularly for updates,
or sign up to our Academy Mailing List to receive regular updates.
CQI Tools and Templates
West of England Academic Health Science Network Quality Improvement Tools
NHS Improvement Quality and Service Improvement Redesign Tools
EBCD: Experience-based co-design toolkit
NHS England Making Data Count
A guide that is designed to support people working in the NHS to make the best use of their data to inform judgements and decisions for action.
West of England AHSN Guide to making a QI Poster
CQI Training
Improvement Academy Bronze QI Training
Improvement Academy Bronze Level Human Factors Training - Bronze level Human Factors Training
Quality Improvement in Healthcare: The Case for Change. A free, six-week course developed and delivered by the West of England AHSN and University of Bath
CQI Websites and Literature
The Health Foundation
Quality improvement made simple. What everyone should know about health care quality improvement
The Health Foundation
The habits of an improver. Thinking about learning for improvement in health care
IHI Psychology of Change Framework to Advance and Sustain Improvement
Kings Fund.
Making the case for Quality Improvement: lessons for NHS boards and leaders
NHSE An Introduction to Quality Improvement in General Practice
NHS England. The Change Model Guide
NHSE Leading Large Scale Change: A practical guide
Academy of Fab NHS Stuff
Q Community
Institute for Healthcare Improvement.
Evaluation
Evaluation Works Toolkit
The Health Foundation, Evaluation: What to consider. Commonly Asked questions about how to approach evaluation of quality improvement in health care.
Improvement Training Opportunities
The Improvement Pillar is currently developing a BSW-wide improvement training offer.
We will ensure any available training opportunities are added to this page as they become available.
Improvement Academy Bronze QI Training
Improvement Academy Bronze Level Human Factors Training - Bronze level Human Factors Training